Questions technical teams ask before enforcement.
Short answers for teams evaluating DMARC remediation, deployment, pricing and portability.
Can I just buy the software without talking to anyone?
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Yes. Community is free and the Software plan is self-serve at $49/month — cancel any time. The MSP and done-with-you options are the ones set up on a call, because they involve us doing the work alongside you.
Why is the done-with-you engagement not priced on the page?
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Because the right price depends on your setup — how many domains you have, how many systems send email for you, and how far along you already are. We would rather understand that on a short call and give you an honest number than publish one that is wrong for most people. If you would rather run it yourself, the Software plan is priced openly at $49/month.
What is a sending domain?
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A sending domain is a domain that legitimately sends mail or appears in DMARC reporting for mail you own. SenderLedger prices around legitimate active sending domains, not abusive spoofing volume.
Do subdomains count separately?
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Subdomains count when they are actively managed as separate sending identities. Defensive or inactive domains do not consume active-domain allowances.
Do spoofed messages count towards usage?
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No. Spoofed, fraudulent and clearly forwarded traffic does not consume the legitimate message allowance.
Does SenderLedger improve inbox placement?
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SenderLedger helps you understand and remediate outbound email authentication. It does not promise inbox placement and does not replace deliverability work.
Can SenderLedger make DNS changes automatically?
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Not by default. SenderLedger explains what must change and tracks the work. Controlled DNS integrations are planned for customers who explicitly enable them.
Is there a self-hosted edition?
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Self-hosted and hybrid deployment options are planned. Request early access if this is a requirement for your organisation.
Can an MSP manage several customers?
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Yes. The MSP plan is designed around customer isolation, portfolio readiness, technician assignments, white-labelled reports and bulk onboarding.
What happens when usage exceeds the plan?
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There are no automatic surprise overage bills. A 20% temporary grace allowance applies, and customers are contacted after sustained legitimate usage beyond the plan.
Does SenderLedger support the new DMARC RFCs?
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SenderLedger is being built around current DMARC semantics and will document RFC-specific behavior before general availability. Ask about RFC support during early access if this affects your deployment.
Can I export my reports and configuration?
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Complete export is a product principle. Configuration export is included in the MSP path, with broader portability work planned for early access.
What is the difference between watching the problem and fixing it?
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Most tools just show you reports — they tell you something is wrong but leave the work to you. We turn each problem into a tracked task, keep it open until it is genuinely resolved, and confirm from your real email data that it is safe before switching protection fully on.
Why should a domain move to p=reject?
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p=reject tells receivers to reject unauthenticated mail that fails DMARC. It is the strongest published DMARC policy, but should only be used when legitimate senders are aligned.